How do I know if my vehicle qualifies for an extended warranty?
Answer:
Most model vehicles from the current year through ten years ago are eligible for coverage provided the mileage is less than 150,000 miles.

The following vehicles are not eligible for this warranty contract:*
Vehicles used for taxi, limousine or delivery service; vehicles used for hire, emergency service, ambulance, towing and police service; vehicles used for postal, newspaper, or delivery service; trucks with a rated hauling capacity exceeding 3/4 ton and a 3,500 lb. towing capacity or not within the manufacturer’s specifications; commercially-used vehicles; vehicles used for severe off-road use; motorcycles, dune buggies, or other recreational vehicles; vehicles that have been modified, where such modifications are not within the manufacturer's specifications.
Vehicles owned or carried as inventory or on consignment, including demos by auto dealers, or brokers, or members of their immediate family; vehicles owned by mechanics, or garage owners, or body mechanics, or members of their immediate family. Vehicles equipped with bumper hitches or trailer balls, where the vehicle is not equipped with a manufacturer’s towing package.
Vehicles where the odometer has exceeded 150,000 miles prior to application for this contract, or where the odometer has exceeded its mechanical limits or is otherwise inaccurate.
*Restrictions vary by State. These represent typical restrictions, which are applicable in most states.


How can I pay for my warranty?
Answer:
Payment can be made through the mail via check, money order or credit card or debit card. Payment can be made over the phone via credit card or debit card. If you like to save time and money, you may also sign up for Automatic Renewal using your credit- or debit- card. This will ensure that your coverage doesn’t lapse.


What are the hours of operation?
Answer:
Warranty claim service is available 24 hours a day, 7 days a week. Just call the toll-free number 1-800-225-4711.


Does my warranty come with a guarantee?
Answer:
Vehicle warranties are guaranteed with a 60-day full refund policy. A prorated refund will be issued, less any applicable administrative fee, if requested after 60 days. Requests must be submitted in writing to: 4400 Government Blvd., Mobile, AL 36693.


Do I have to submit a claim form?
Answer:
No, claim forms are not required. If you should need to file a claim or determine if your claim is covered under your warranty agreement, please refer to the contract terms and conditions or call our Claims Department toll-free 1-800-225-4711.


If I file a claim, how is payment made?
Answer:
Same day payment can be made to the mechanic/garage of your choice. Please call us before you bring your vehicle in for repair (subject to competitive bid).We will either pay the repair facility directly or issue payment to you.



How long before my warranty is in effect?
Answer:
Please allow 21 days for your contract to be in effect.


How do I renew my warranty contract?
Answer:
There are several ways to renew your warranty. You can have your credit card automatically charged (we will send a statement to you 21 days prior to renewal for your planning and records) or have a renewal notice mailed to you about one month prior to your renewal date. You may mail in the renewal notice with your payment or call customer service and renew with a credit card. You can change your payment option at any time.